Returns & Exchanges
At Onggi, we stand by the quality of our artisanal fermented foods and pantry staples. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective to ensure your satisfaction.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage, leakage, or spoilage that may have occurred during transit.
Contact Support
Email our team within 48 hours of receipt with your order number and clear photographs of the damaged items and the shipping box.
Verification Process
Our quality assurance team will review your photos and claim within 2 business days to determine the best resolution for your specific case.
Refund or Replacement
Once approved, we will either ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing