Frequently Asked Questions
Everything you need to know about our traditional fermentation vessels and artisanal pantry staples.
How do you ensure fragile ceramic items don't break during shipping?
We use specialized eco-friendly shock-absorbent packaging and double-boxing techniques to ensure your Onggi pots arrive in perfect condition. If an item does arrive damaged, we offer an immediate replacement at no extra cost.
Are your fermentation jars lead-free and food-safe?
Yes, all our Onggi jars are handcrafted using traditional natural glazes and are 100% lead-free, cadmium-free, and certified food-safe for long-term fermentation.
How long does shipping take for artisanal food items?
Standard shipping typically takes 3-5 business days. For temperature-sensitive fermented products, we ship via expedited services on Mondays and Tuesdays to prevent weekend delays in transit.
What is your return policy for food products?
Due to safety regulations, we cannot accept returns on perishable food items. However, if you are unsatisfied with the quality or if there is an issue with your order, please contact us within 7 days for a full refund or exchange.
Do you provide instructions on how to season a new Onggi pot?
Absolutely. Every Onggi purchase includes a digital care guide and step-by-step instructions on how to properly clean and season your vessel before its first use.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support international shipping for our ceramic collections in the near future.